We also look out for things like multi-factor authentication, which helps to make your account more secure. This ensures that password policies are strong enough that a hacker won’t be able to guess them. Security Each service is run through our security test.

This includes how easy they are to install and set up a call, as well as their help functions. Ease of use We rate each service on how easy it is to use.In this scenario, we throttle the internet speed to simulate a patchy connection and see how well each app copes. Video and speech quality with throttling We know how important it is that your video calls continue to work when your network is busy.

Video and speech quality We test both speech and video quality at full bandwidth, which represents a good internet connection, both with two people and five people on the call – so you know whether more participants will make the quality any worse.

We cover a wide range of criteria in our video calling lab tests to make sure you can be confident about the app you’re using:

Video conference quality test